Frequently Asked Questions
Everything you need to know about your PROXXON home tools and orders.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive at your doorstep.
Are PROXXON tools covered by a warranty?
Yes, all PROXXON power tools come with a 2-year limited warranty covering defects in materials and workmanship from the date of purchase.
What is your return policy for home workshop equipment?
We offer a 30-day return policy. Items must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Do you offer international shipping for your products?
Currently, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for your convenience.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.